At Home Decoray, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help!
1. Return Eligibility
You can return most items within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at Info@homdecoray.com or WhatsApp :+447491843692 to request a return authorization.
- Provide your order number and reason for the return.
- Once authorized, carefully pack the item and include a copy of your receipt or proof of purchase.
3. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will guide you through the exchange process.
6. Non-Returnable Items
Some items are non-returnable, including:
- Custom or personalized products
- Clearance or final sale items
- Gift cards
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
8. Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at:
📞 WhatsApp : +447491843692
Thank you for shopping with Home Decoray!
